Shipping Policy

At Luxury Gear Shop, we are committed to delivering premium eyewear, exquisite timepieces, elegant jewelry, and sophisticated travel accessories to our discerning global clientele. Our shipping and returns policies reflect our dedication to excellence at every stage of your shopping experience.

Shipping Information

Shipping Options

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance
• Free Shipping (Orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: We currently do not ship to certain Asian countries and remote regions. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your Luxury Gear Shop purchase. If for any reason you are not, our refined returns process ensures a resolution as seamless as our shopping experience.

Our Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

Step 2: Receive Authorization

Within 24-48 hours, our customer service team will respond with:

• A prepaid return shipping label (for defective items)
• Return instructions for standard returns
• The address of our returns facility in Jersey City

Step 3: Package & Ship

Please ensure:

• All original packaging, protective cases, and documentation are included
• The item is in its original, unused condition
• For sunglasses and eyewear, all protective films remain intact

Step 4: Refund Processing

Upon receipt and inspection of your return:

• Refund Method: Original payment method (credit cards processed within 3-5 business days, PayPal within 24 hours)
• Deductions: Original shipping fees are non-refundable; return shipping may be deducted unless for defective items
• Notification: You’ll receive email confirmation when your refund is processed

Exchange Process

For exchanges of size or color:

• Follow the standard return process above
• In your email, clearly specify the replacement item desired
• We’ll process the exchange once the original item is received
• Any price differences will be charged/refunded accordingly

Special Considerations

International Returns: Customers outside the U.S. are responsible for return shipping costs and any applicable customs duties. We recommend using a trackable shipping method.

Damaged Items: If your item arrived damaged, please include photos with your return request for expedited processing.

Non-Returnable Items

To maintain our quality standards, the following cannot be returned unless defective:

• Prescription Eyewear (Korrekturbrillen): Custom-made to individual specifications
• Pierced Jewelry (Schmuck): For hygiene reasons
• Final Sale Items: Clearly marked during purchase

We appreciate your trust in Luxury Gear Shop and are committed to ensuring your complete satisfaction with every purchase of our premium eyewear, watches, jewelry, and travel accessories.