At Luxury Gear Shop, we take pride in offering premium eyewear, timepieces, jewelry, and travel accessories that meet the exacting standards of our discerning clientele. Should any item not meet your expectations, our refined returns process ensures a resolution as seamless as our shopping experience.

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, undamaged, with original packaging and tags
  • Non-Returnable Items: Custom prescription eyewear (Korrekturbrillen) and pierced jewelry (Schmuck)
  • Processing Time: 3-5 business days after receipt at our facility

Our Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number] Dear Luxury Gear Shop Team, I would like to request a return/exchange for the following item(s): Order Number: Item(s) Name: Reason for Return: Please advise on next steps for completing this process. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 24-48 hours, our customer service team will respond with:

  • A prepaid return shipping label (for defective items)
  • Return instructions for standard returns
  • The address of our returns facility in Jersey City

Step 3: Package & Ship

Please ensure:

  • All original packaging, protective cases, and documentation are included
  • The item is in its original, unused condition
  • For sunglasses and eyewear, all protective films remain intact

Step 4: Refund Processing

Upon receipt and inspection of your return:

  • Refund Method: Original payment method (credit cards processed within 3-5 business days, PayPal within 24 hours)
  • Deductions: Original shipping fees are non-refundable; return shipping may be deducted unless for defective items
  • Notification: You’ll receive email confirmation when your refund is processed

Exchange Process

For exchanges of size or color:

  1. Follow the standard return process above
  2. In your email, clearly specify the replacement item desired
  3. We’ll process the exchange once the original item is received
  4. Any price differences will be charged/refunded accordingly

Special Considerations

International Returns: Customers outside the U.S. are responsible for return shipping costs and any applicable customs duties. We recommend using a trackable shipping method.

Damaged Items: If your item arrived damaged, please include photos with your return request for expedited processing.

Non-Returnable Items

To maintain our quality standards, the following cannot be returned unless defective:

  • Prescription Eyewear (Korrekturbrillen): Custom-made to individual specifications
  • Pierced Jewelry (Schmuck): For hygiene reasons
  • Final Sale Items: Clearly marked during purchase

Contact Our Returns Specialists

For any questions about our returns policy or to check the status of your return:

Email: [email protected]
Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

We appreciate your trust in Luxury Gear Shop and are committed to ensuring your complete satisfaction with every purchase.