At Luxury Gear Shop, we’re committed to providing an exceptional experience for our discerning clientele. Below you’ll find answers to common questions about our premium eyewear, watches, jewelry, and travel accessories.

Product Questions

What types of products does Luxury Gear Shop offer?
We curate a refined selection of luxury accessories including:
  • Eyewear: Screen glasses (Bildschirmbrillen), prescription glasses (Korrekturbrillen), sunglasses (Sonnenbrillen)
  • Timepieces: Watches (Uhren) and watch bands (UhrenarmbĂ€nder)
  • Jewelry (Schmuck) and watch/jewelry combinations (Uhren & Schmuck)
  • Travel essentials: Luggage (ReisegepĂ€ck), travel bags (Reisetaschen), backpacks (RucksĂ€cke), and travel accessories (Reisezubehör)
  • Accessories: Wallets (Portemonnaies), cases (Koffer), and eyewear accessories (Brillenzubehör)
How do I know which eyewear is right for me?
Our premium eyewear collection includes options for various needs:
  • Bildschirmbrillen: Designed for screen use to reduce eye strain
  • Korrekturbrillen: Prescription glasses for vision correction
  • Sonnenbrillen: Fashionable sunglasses with UV protection
For personalized recommendations, please contact our style consultants at [email protected].

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are never stored on our servers.
Do you offer gift wrapping services?
All orders are packaged in our signature elegant, unbranded packaging that makes them gift-ready. For special gift requests, please contact us before placing your order.

Shipping & Delivery

What shipping options are available?
We offer two premium shipping services:
  • Express Shipping ($12.95): 10-15 business days via DHL or FedEx with full insurance
  • Complimentary Standard Shipping: 15-25 business days via EMS for orders over $50
All orders are processed within 1-2 business days with the same white-glove care.
Do you ship internationally?
Yes, we ship worldwide except to some remote areas in Asia and other select locations. Our US-based customer support ensures seamless service regardless of your location.
How can I track my order?
You’ll receive detailed tracking information via email once your order ships. Our premium carriers provide real-time updates throughout the delivery process.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original, unworn condition with all packaging and tags. Please contact us at [email protected] to initiate a return.
What if my item arrives damaged?
All shipments are fully insured. If your luxury item arrives damaged, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for a replacement or refund.
Can I exchange an item for a different size or style?
We currently don’t offer direct exchanges. You may return the original item (following our return policy) and place a new order for your preferred item.

Account & Customer Service

How do I contact customer service?
Our US-based customer service team can be reached at [email protected]. We typically respond within 24 hours.
Where is Luxury Gear Shop located?
Our headquarters is located at:
3632 Prospect Street, Jersey City, US 07305
All orders are processed and quality-checked from this location before shipping.
Do you offer corporate accounts or bulk purchasing?
Yes, we provide special services for corporate clients and bulk orders. Please contact us directly to discuss your requirements.

At Luxury Gear Shop, we believe the journey of your purchase should be as refined as the product itself. If you have any questions not covered here, our style consultants are always available to assist you.